Decentriq · data clean rooms for AI
Banks, insurers, and hospitals need to collaborate on sensitive data to unlock AI insights, without ever exposing it.
The technology stayed the same; the audience changed. Buyers were now MarTech teams, often media managers, and a fragmented, highly technical experience was stalling their sales cycle.
I mapped both sides of the same collaboration. One person was guessing at words nobody had taught her. The other was signing off a step he could not undo.
Both journeys bottom out just before the result: Sara in three silent days of waiting, Marco handing over data he can't take back. That is where the design work went.
Sara · media manager
180k customers. No data team.
“Everyone claims my audience.”
“I'm guessing at this.”
Words she was never taught
“Has anything happened?”
Three silent days
“Is 34,000 good?”
No benchmark
“This goes in the deck.”
Marco · publisher data lead
2.1m readers. Answers to legal.
“Another brand wanting our readers.”
“Legal needs proof.”
Proof, not promises
“This I can't undo.”
The irreversible step
“A count, not my list.”
“Worth repeating.”
Interviews and usability testing kept surfacing three needs:
Nothing in the product was unsafe. Users just had no way to verify that it was safe. The research said what they needed to see: how their data was processed, feedback while it happened, and the privacy thresholds that protected them. The journey maps said when: during Sara's silent wait and Marco's irreversible hand-over. So I designed the guarantee into the interface at exactly those moments.
The safety had to be visible, not just true.
Explain it once. A trust page and onboarding tour covering the enclave, encryption and thresholds. People read it and moved on. In testing they still asked "can they see my data?" at the upload step, two screens after the answer. We tested it with six media managers. Five of them asked the question anyway.
Confirm everything. A dialog before every sensitive action, restating the guarantees. Safe, but by the third dialog testers clicked through without reading, and the one irreversible step looked like all the others. A clickable prototype, tested with four publisher data leads. Average time on the third dialog was under two seconds.
Answer it on the upload screen. The privacy promise appears right where people worry about it. As the file uploads, each protection ticks off, and a panel spells out what the partner will see: counts only, never rows, and nothing runs until you accept.
I built a token-based system on top of an open-source foundation: built and shipped with one developer in four months, then rolled out across the platform over six. Rather than a platform-wide switch, we piloted it on a new feature first.
Two more surfaces around the core collaboration: a network to find data partners, and dataset preparation inside the enclave, so data never leaves its owner's control.
The design team was two people: me, and one designer I managed. I owned the design system, which I built and shipped with one developer.